Declaration of Intent & Terms of Service
Declaration of Intent:
Balkanwise (operated by Sergej and Laetitia), an expedition design and travel consulting outfit, makes every effort to deliver highly customized, meticulously crafted travel itineraries for our clients.
Operational Scope & Third-Party Liability:
Balkanwise operates as a route design and consulting service, not a traditional travel agency. The information, blueprints, and suggestions provided regarding itineraries are advisory and do not constitute a binding travel arrangement or contract. Every effort is made to ensure that the intelligence provided by Balkanwise is accurate, raw, and up-to-date at the time of delivery. However, the services, reputation, and standards of third parties in the Balkans are subject to change without notice; local businesses may close, road conditions alter, and prices fluctuate. Balkanwise holds no liability or responsibility for the operational failures of any third-party service providers. This includes, but is not limited to, public transportation disruptions, border crossing delays, or unexpected closures of local attractions and accommodations.
Fees & Nature of Service:
The fees paid to Balkanwise are strictly for route design, dossier preparation, and consulting services. These fees are paid in advance and are strictly non-refundable. Extensive fieldwork, research, and effort go into tracking these off-the-beaten-path routes and preparing your expedition materials. In the process of building the itinerary, information is sourced from our on-the-ground experience and local network; the nature of remote travel in the Dinaric Alps varies greatly and may not be equally suitable for every individual.
Variables Beyond Our Control:
It must be clarified: Balkanwise has no direct control over third-party information sources, local tourism boards, remote restaurants, local homestays, unpredictable mountain weather, or independent service providers. Balkanwise cannot be held liable if a client is dissatisfied with the execution of the route, nor are we responsible for any distress, inconvenience, or disruption caused by third-party sites or recommended locations.
Client Discretion & Risk:
The client’s reliance on any content, logistical information, opinions, or positions presented in the proposed expedition blueprint is done entirely at their own risk and discretion. Balkanwise is not responsible for the outcome or consequences resulting from the execution of the proposed itinerary.
Limitation of Liability:
Under no circumstances will Balkanwise, its founders, or any representative be held liable for direct or indirect damages (including financial loss, loss of time, reputation, or physical inconvenience) resulting from the use of the proposed route or the recommendations contained within the dossier. The full responsibility for the safe and successful execution of the route falls entirely on the client. While we tailor trips closely to your requests, there is no absolute guarantee that every variable will perfectly align with the subjective needs of every traveler. By proceeding, the client waives any claims or demands against Balkanwise regarding the nature of the information, services, or products recommended.
Accuracy of Intelligence:
The use of the intelligence provided in the route proposal is the sole and absolute responsibility of the user. Should the provided materials contain inadvertent errors or defects made in good faith, Balkanwise assumes no liability for any error, defect, loss, or damage that may arise from the use of, or inability to use, our recommendations.
Post-Planning Modification Policy:
Once the trip planning and route design are finalized, it is not possible to change the core destination or the dates—even if the trip is canceled due to illness, unforeseen security events, or force majeure. However, for an additional consulting fee, Balkanwise will make reasonable efforts to adapt the route to new dates, provided the general framework of the expedition and previously planned destinations remain intact.
Intellectual Property & Copyright:
The copyrights and all intellectual property rights embedded in the advice, custom maps, dossiers, and materials delivered to the client belong exclusively to Balkanwise. These materials are provided to the client for private, personal use only. The trip planning, blueprints, appendices, and any part thereof may not be transferred, shared, or distributed to any other person or entity without express written permission from Balkanwise. The client strictly undertakes not to transfer the expedition package to any commercial or quasi-commercial entities, nor publish its proprietary contents in any public format.
Binding Agreement:
By initiating a dossier, commissioning a blueprint, or booking any expedition consulting services with Balkanwise, you acknowledge that you have read, understood, and fully agree to be bound by these Terms and Conditions. Your payment and continuation of the planning process serve as your absolute consent to these terms.
